FAQ's ...

What if I'm not happy with my jewellery?

Every effort is made to ensure complete satisfaction, however, if, when you receive your jewellery for any reason you are not completely satisfied, please call us to let us know and then return it to us at:

Purple Princess Designs
15 Oldwood Chase
Farnborough
Hants
GU14 0QS

include all original gift packaging and take care to make sure the jewellery is adequately protected.

Refunds:
Please return the jewellery to us within 7 days of receipt stating you would like a refund (you can always call us first). Postage for returns is at your own expense, but we recommend you send it recorded or special delivery. We will let you know when we have received the jewellery and you will receive an email confirmation for your refund.

Exchanges or credit notes are available for items returned after seven days.

Exchanges:
Please return the jewellery to us within 30 days of receipt stating what you would like to exchange it for or if you would prefer a credit note. Postage for returning items to us is at your own expense, but we recommend you send it recorded or special delivery.

We will let you know when we have received the jewellery and you will receive confirmation of your exchange/credit. You will be charged postage for the replacement item at the appropriate cost (see Delivery Costs).

The Refund and Exchange Policy even applies to Bespoke or Tailored jewellery

Faulty Goods:
Please return the jewellery to us (or call first) explaining the fault. If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by postal service.

Can you repair an item I bought from you a while ago?

In most cases repairs to items will be made free of charge for up to six months from date of purchase, after which time a charge may apply.

Your legal rights are not affected.